Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michael Rizzo

Michael Rizzo

September 9, 2024

5  out of  5
rating by Michael Rizzo
"Joanne and paula were extremely helpful and saved me alot of money"
We responded:
"We value our customers and enjoy helping you save money on your home and auto insurance. Thank you for putting your trust in us. "
Profile photo of Tori D

Tori D

August 8, 2024

1  out of  5
rating by Tori D
"Never had a problem until the past 6 months. Have been lied to multiple times, overcharged and feeling scammed. So tired of this."
We responded:
"Thank you for sharing your feedback. I'm sorry to hear about your recent experience with my office. Customer satisfaction is of utmost importance to me and I would like to assure you Intake your concerns seriously. I appreciate the opportunity we had to resolve this issue over the phone and used your experience as a coaching opportunity with my team so we can prevent it in the future. Thank you for bringing this to my attention. "
Profile photo of Evan Coltart

Evan Coltart

August 7, 2024

5  out of  5
rating by Evan Coltart
"Excellent customer service!!!"
We responded:
"Thank you for the review. We love working to protect with Glens Falls families with their insurance and financial service needs. "
Profile photo of Andy Knollman

Andy Knollman

August 2, 2024

5  out of  5
rating by Andy Knollman
"Insurance that is always there for you!"
We responded:
"We love helping our neighbors with insurance in the Glens falls region. "
Profile photo of Kristen Coltart (Peniel Bible Conference)

Kristen Coltart (Peniel Bible Conference)

July 9, 2024

5  out of  5
rating by Kristen Coltart (Peniel Bible Conference)
"Paula Traina and her team are top notch with quality customer service that is personal and genuine!"
We responded:
"Thank you for the review Kristen. We love you help our customers protect their families and stay within budget "
Profile photo of Mackenzie Coltart

Mackenzie Coltart

July 9, 2024

5  out of  5
rating by Mackenzie Coltart
"Paula’s team is so great! I especially appreciate that handsome lad who works the front desk. Evan is always so kind and helpful. Highly recommend this insurance agency!"
We responded:
"Thank you for the review Mackenzie. We are glad you have had a great experience with Evan. We are here to help with all of your insurance and financial service needs. "
Profile photo of Judy Jacobson

Judy Jacobson

July 9, 2024

5  out of  5
rating by Judy Jacobson
"Very knowledgeable and helpful people working at this State Farm office. Highly recommended."
We responded:
"Thank you for the review, Judy! We are glad that you are happy with your experience."
Profile photo of mclaren f1

mclaren f1

July 9, 2024

5  out of  5
rating by mclaren f1
"So personable and transparent. A real support in finding savings and explaining everything."
We responded:
"Thank you for the review. We strive to help our customers find the best risk management program within their family's budget."
Profile photo of Craig Cudney

Craig Cudney

July 3, 2024

5  out of  5
rating by Craig Cudney
"Kamani was a huge help when I switched to State Farm"
We responded:
"Thank you for the kind words Craig. We are grateful for our customers and are here to help. "
Profile photo of R Mc

R Mc

July 2, 2024

5  out of  5
rating by R Mc
"Very helpful courteous service. Thank you!"
We responded:
"Thank you for your kind review, R Mc! I'm so glad you found our service helpful and courteous. We appreciate your feedback and are here for you whenever you need assistance. - Paula Traina - State Farm Insurance Agent, Glens Falls, NY"
Profile photo of walid Tabala

walid Tabala

June 4, 2024

5  out of  5
rating by walid Tabala
"احسن شركه لاتامين لبيتك سعرهم كويس في امريكا very good service and lovely for help good everything is good تكلمهم قل لهم انك من تبع وليد طباله وي الخدمة عندهم في نفس اليوم سريعه الاستلام"
We responded:
"Hello Walid! We appreciate you positive feedback regarding our team! We will always be here so if you need further insurance assistance, please feel free to contact us! Thank you! - Paula Traina - State Farm Insurance Agent | Glens Falls, NY"
Profile photo of Corey D

Corey D

May 31, 2024

5  out of  5
rating by Corey D
"Kamani was very respectful during my wife's call with him while she had our baby. Going to be recommending anybody that asks about insurance"
We responded:
"Corey, I'm pleased to hear that Kamani provided respectful service during such a special moment for your family! Thank you for recommending us for insurance needs. We're grateful for your support and look forward to assisting you and your loved ones in the future! - Paula Traina - State Farm Insurance Agent, Glens Falls, NY"
Profile photo of Lindsay Denton

Lindsay Denton

April 30, 2024

5  out of  5
rating by Lindsay Denton
"Kamani was outstanding, I recommend him to anyone that comes to this agency. Great guy."
We responded:
"Lindsay, thanks for your review and the shout out for Kamani! We are delighted we could assist you with your insurance needs!"
Profile photo of Sean D'Annibale

Sean D'Annibale

April 30, 2024

5  out of  5
rating by Sean D'Annibale
"I highly recommend contacting David. He makes the whole process quick and is very professional. He even went out of his way to save me money. Personally five stars doesn’t do him justice"
We responded:
"Thank you for your recommendation, Sean. We're glad to hear that David provided you with professional and efficient service, as well as saved you money. Your satisfaction is important to us, and we're committed to providing excellent assistance to all our clients. We appreciate your recognition of David's efforts."
Profile photo of Doreen D'Annibale

Doreen D'Annibale

April 8, 2024

5  out of  5
rating by Doreen D'Annibale
"I recently had the pleasure of working with David. He made switching insurance companies easy. I would Highly recommend him."
We responded:
"Thank you for the five-star rating, Doreen! I'm pleased to hear that David made your insurance transition easy. - Paula Traina - State Farm Insurance Agent, Glens Falls, NY"
Profile photo of Catherine Atherden

Catherine Atherden

February 15, 2024

5  out of  5
rating by Catherine Atherden
"Very helpful, no hitches, smooth process."
We responded:
"Thank you for the review, Catherine! We are glad that you are happy with your experience."
Profile photo of Heather Linendoll

Heather Linendoll

February 2, 2024

5  out of  5
rating by Heather Linendoll
"Joann is very kind, knowledgeable, and great at her job. You rock Joann!"
We responded:
"Heather, thank you for sharing your experience with Joann! We greatly appreciate you letting us be your good neighbor."
Profile photo of MsHeyhey77

MsHeyhey77

January 31, 2024

5  out of  5
rating by MsHeyhey77
"Joanne is the best highly recommended!"
We responded:
"Thank you for the shoutout for Joanne! We greatly appreciate your business."
Profile photo of Jason Trippiedi

Jason Trippiedi

January 29, 2024

5  out of  5
rating by Jason Trippiedi
"Very helpful"
We responded:
"Jason, thank you so much for the positive review! We enjoy working with you and greatly appreciate your business."
Profile photo of W EH

W EH

January 24, 2024

5  out of  5
rating by W EH
"Kamani helped us navigate NYS requirements to get our small trailer insured. He was helpful and friendly and we fully recommend him."
We responded:
"Thank you for the review! We are fortunate to have hard-working team members, like Kamani, who do their best for our customers. Thank you for trusting us with your coverage needs!"
Profile photo of Kamani

Kamani

January 15, 2024

5  out of  5
rating by Kamani
"Great place, great office, staff is always amazing and kind!"
We responded:
"Kamani, thank you for the positive review! It makes us incredibly happy to know that we were able to help you with your insurance needs while also being provided with excellent customer service!"
Profile photo of Glenn Abare

Glenn Abare

January 4, 2024

5  out of  5
rating by Glenn Abare
"Paula was a great help in insuring my business needs."
We responded:
"Glenn, thank you! We appreciate your trust in us to take care of your insurance policies."
Profile photo of Joanne Norton

Joanne Norton

January 4, 2024

5  out of  5
rating by Joanne Norton
"Great group to work with. Friendly and prompt service to take care of all your insurance needs."
We responded:
"Joanne, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Profile photo of Anthony Wendover

Anthony Wendover

January 3, 2024

5  out of  5
rating by Anthony Wendover
"Daniel was excellent to deal with. Super helpful kind and polite. Got my vehicles insured and documents fast. Always a pleasure dealing with him."
We responded:
"Anthony, thank you! We love seeing reviews like this. Daniel always puts our customers first and we are glad they were able to assist you with your auto insurance policy!"
Profile photo of David Dannibale

David Dannibale

December 31, 2023

5  out of  5
rating by David Dannibale
"Glens Falls Staff is amazing! Great service and very professional!"
We responded:
"David, thank you for the positive review! We appreciate you taking the time to share your experience with our team. Please don't hesitate to reach out if you need anything!"